Welcome to the Symfoni ESM blog

We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

In a world of SIAM - who is responsible for the SLA's and KPI's

If you’ve been running your IT organisation on the ITIL® for the past however long, and you’re now looking to focus on adopting SIAM as your core approach to managing IT services, you may well be considering what changes you’ll need to make to the ways you measure and govern your success.

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Symfoni WE delivers organizational harmony

OK, so it’s an obvious play on words: but enabling your business to run smoothly whilst cutting costs and increasing productivity is music to the ears of everyone, from the board down.

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Gold sponsor, gold standard, golden opportunity

At Fujitsu and Symfoni ESM a Fujitsu company, we like to think we set the gold standard when it comes to ServiceNow: we’re a Global Gold Sales Partner and have been bringing our twenty-plus years of delivering service excellence to our clients in all sectors as they seek to make the most of...

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5 top tips for Service Desk Managers working with SIAM

Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.

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