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We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

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Hannes Hirvikallio

Hannes is the Nordic Sales Director of Symfoni ESM. He has been in various sales position in ESM related companies for the past 15 years. During his free time he tries to keep up with his two active boys at home.

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How do you bring people and technology together in your organisation?

“Employees are a company’s most valuable asset.” This quote is so old that it’s difficult to know exactly who said it first. It’s become a principle of successful business and it’s still regularly repeated by entrepreneurs and managers today.

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Everything as a service: Make service the heart of every department across your company

Everything as a Service (EaaS) is probably a term you have stumbled across over the last few years.  As a subset of cloud computing solutions it has gained a real foothold in the Software as a Service (SaaS) industry, as it helps more and more enterprise operations create a high-grade service...

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