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We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

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Kenny Vleminckx

Kenny works as an ITSM consultant. He has passion for IT, technology and oldtimers. He is social and likes to help people. Driven to fulfill the customer’s requests or to help them make decisions to deliver a fully-functional ServiceNow instance.

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Search ServiceNow Product Documentation directly from Google chrome's address bar

If you want to search for ServiceNow Product Documentation, directly from your Chrome browser’s address bar, you can create a custom Google search engine.

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Agile Development - Automatic calculation of story points

I absolutely adore the agile development module in ServiceNow. It allows me to schedule and streamline my development work, it doubles as documentation and it helps me communicate to the customer on work done, in pipeline, etc.

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Use form annotations as sections and conditionally hide those sections

Form sections are nice and all but sometimes you might need a bit more freedom. One of such needs could be to locate a section on a form where YOU desire and not all the way at the bottom of the form (just above related lists).

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Translated text on static content blocks (in the Service Catalog)

One of our customers has used static content blocks (as opposed to regular service catalog categories) when setting up their service catalog. Because this organisation is bilingual (English - French), the 'I18N: French Translations' plugin was activated a long time ago.

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