Welcome to the Symfoni ESM blog

We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

All Posts By


Recent Posts

Why invest in ServiceNow trainings?

Education and training of employees display the company’s support of seeing the employees grow professionally and become an even more valued member of the team. While investing a significant amount in a new software, the price to pay for training is quite small knowing the result you might get...

Read More

Fujitsu experimented on themselves, and now they eat, sleep, and breathe ServiceNow!

There’s a long history of scientists and inventors who experimented on themselves. Back in 1998, Professor Kevin Warwick at the University of Cybernetics in Reading, UK, had a silicon chip implanted under his skin. It had an RFID tag attached to it and sent radio signals to different devices all...

Read More

In a world of SIAM - who is responsible for the SLA's and KPI's

If you’ve been running your IT organisation on the ITIL® for the past however long, and you’re now looking to focus on adopting SIAM as your core approach to managing IT services, you may well be considering what changes you’ll need to make to the ways you measure and govern your success.

Read More

5 top tips for Service Desk Managers working with SIAM

Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.

Read More