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“Employees are a company’s most valuable asset.” This quote is so old that it’s difficult to know exactly who said it first. It’s become a principle of successful business and it’s still regularly repeated by entrepreneurs and managers today.


But, successful business leaders also know that their employees have to be given the right tools to accomplish their goals. If you provide your employees with the best equipment they are much more likely to produce amazing results. At least, that’s the theory. In practice though, things may not be quite so easy.

How can today’s businesses continue to get the most out of employees in an age where software is developed and adopted at an increasingly rapid rate? Even medium sized companies can find themselves in a situation where they have different departments communicating on different platforms across a wide range of different technologies. The results can be chaotic and deeply confusing for managers responsible for overseeing how their business functions as a whole.

Workplaces built on fragmented software asset management suffer multiple inefficiencies. Firstly, communication between employees and departments is very difficult without a shared forum. Secondly, valuable resources can remain inaccessible to employees when they are spread across multiple applications. Thirdly, all of these different tools require their own upkeep and maintenance. Businesses operating in this way are burning vast amounts of time and money. Worse, they are failing to properly harness the power of their workforce.  

Integrating how employees work within a shared infrastructure is the secret to maximising value. This might sound like a daunting task but implementing a fully integrated and accessible enterprise management system is highly desirable. Eliminating multiple systems in favour of a unified system makes perfect business sense. A single digital platform where employees can communicate and share resources is arguably the best way to achieve efficient workflows.

The benefits of an integrated service management system are obvious. Having a single platform simplifies communication between employees and departments, while universal access to a shared system improves employee access to company data. Where once employees may have been working in the dark, they can now proceed safe in the knowledge that they have all of the available resources. Inter-departmental tasks can also be coordinated much more reliably and the risk of work being either duplicated or neglected is greatly reduced.  

Eventually, all businesses will come to adopt full service integration. A unified IT service management system will not only achieve immediate savings in terms of time and resources, it will also allow your most valuable assets to realise their full potential.

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About Hannes Hirvikallio

Hannes is the Nordic Sales Director of Symfoni ESM. He has been in various sales position in ESM related companies for the past 15 years. During his free time he tries to keep up with his two active boys at home.

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