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If you want to search for ServiceNow Product Documentation, directly from your Chrome browser’s address bar, you can create a custom Google search engine.


Step 1: 

Open Chrome, open the browser settings and locate the search engine setting section:

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Step 2

Click ‘Manage search engines…’ OR you can open Chrome and paste the direct link in your address bar: chrome://settings/searchEnginesLocate the 'ADD' button next to the menu item ‘Other search engines’ box.

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Step 3 

Give your engine a descriptive name in 'Search engine', add a keyword (this is an important step) since you will need to remember this keyword to invoke your search. Keep it simple.

The URL needed to directly query ServiceNow Product Documentation is: https://docs.servicenow.com/search?q=%sThis URL will allow you to perform a general search against all versions. Find out how to create version-specific queries at the bottom of the article.

Click ‘SAVE’ and that's it, you can now search the ServiceNow Product Documentation page directly from your browser's address bar.

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Step 4

Simply type the keyword you chose for your search engine and press the tab key on your keyboard, then enter your query. 

Step 4a.pngStep 4b.png

 

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If you want to query a specific version directly, you can update your earlier created search engine or you can create additional search engines for each version.

Let's say you want to create a search engine for Jakarta specifically, then repeat the steps 1 through 3 whilst replacing the URL from step 2 with https://docs.servicenow.com/search?labels=3&q=%s&labels=3 where "labels=3" currently represents the Jakarta version filter. Remember to also choose a different keyword for your new search engine:

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You can fine-tune your search engine(s) as much as you want, combining versions or even take it one step further and include specific products in your search engine(s). 

To find out which label to use for each version/product, use the ServiceNow docs filter and watch the URL change in your browser's address bar.

Now that we have shown you how to create a custom search engine, you can go and create search engines for other sites too. The procedure doesn’t change, but you will need to find the correct URL: Simply launch a search on the site you wish to add as search engine, and copy the URL from the address bar. You’ll need to replace your query with %s to create the search URL for Chrome. Perhaps even easier, you could search for ‘%s’ on the site, and just copy the entire URL.

If there is anything you would like me to write about, comment below!

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About Kenny Vleminckx

Kenny works as an ITSM consultant. He has passion for IT, technology and oldtimers. He is social and likes to help people. Driven to fulfill the customer’s requests or to help them make decisions to deliver a fully-functional ServiceNow instance.

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