IT is the lifeblood of every modern business and the service desk is the heart that keeps that blood pumping. Fit and healthy businesses need strong service desks. If the service desk doesn’t function properly the rest of the business won’t stay healthy for very long.
Today’s business leader knows that stimulating co-operation and communication between people is key to boosting productivity. But, in reality, bringing everyone together and ensuring they are all singing from the same songsheet, can be a tough challenge in today’s enterprise.