Welcome to the Symfoni ESM blog

We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

How to get everyone on board when investing in a whole new IT system

Computer software and the science behind it can be understood at a very advanced level by brainiac computer guys in IT. But at its very core, it can be explained in a simple way; binary code breaks complex data into one of two possibilities: either a “0” or a “1”. A short string of eight digits...

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Why many ITIL implementations fail to deliver value to the organisation

It is 2016. That means, one and half decade after ITIL V2 was published. And the major complaints from the business to IT are still the same, ITIL seems to fail supporting IT to deliver real Business Value:

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How do you know if the ITSM implementation is a success?

There are normally several different reasons for starting an ITSM tool implementation project. Most common is the lack of tools to support given processes in the organisation, or that the current tools don’t support the needed functionalities.

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