Too many people think that IT departments are little more than basic service and maintenance organisations. The job is to make sure the tech works and to fix it when it breaks down.
“Employees are a company’s most valuable asset.” This quote is so old that it’s difficult to know exactly who said it first. It’s become a principle of successful business and it’s still regularly repeated by entrepreneurs and managers today.
How effective are your business processes? Excellent? Mediocre? Poor? How do you know? Intuition? Guesstimation? Do you have a way of measuring them? Even if your business is doing well there is always room to optimise your processes and become more efficient.