Welcome to the Symfoni ESM blog

We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

Metrics don't matter, KPI's do: the IT executive scorecard

It seems to be in our IT genes: we want to measure stuff. We like to report on every metric our ITSM platform has, and if one metric jumps to our mind and it’s not available out of box, we’ll create it.

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