Welcome to the Symfoni ESM blog

We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

How to get everyone on board when investing in a whole new IT system

Computer software and the science behind it can be understood at a very advanced level by brainiac computer guys in IT. But at its very core, it can be explained in a simple way; binary code breaks complex data into one of two possibilities: either a “0” or a “1”. A short string of eight digits...

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“Sorry, we forgot you were coming!” - How a service management tool can welcome a new employee

In many ways, a first day at a new job is much the same as the very first day at school. You know that the new employee is probably a bit nervous and the anticipation and the sense of insecurity creeping up on him or her. In a professional context, the first day can be filled with worries about...

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Handling “Inventory of store status” with ServiceNow at Systembolaget

In this article I would like to explain how Systembolaget manages an “Inventory of store status” in ServiceNow Project application.

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Become a real SUPERHERO at work by fighting for every department!

They say heroes are made and not born.  Which is great news for you, because with just a little bit of planning and some finesse, you too can be a superhero at work, sharing your incredible powers with the world (or at least your colleagues).

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