Welcome to the Symfoni ESM blog

We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

Translated text on static content blocks (in the Service Catalog)

One of our customers has used static content blocks (as opposed to regular service catalog categories) when setting up their service catalog. Because this organisation is bilingual (English - French), the 'I18N: French Translations' plugin was activated a long time ago.

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Name visibility of static content blocks (in the Service Catalog)

At my current project, a Self Service Portal Page with static content blocks was created. The static content’s name was exactly the same as the first line of text for each static content. Resulting in double information.

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Service Catalog: 6 factors to accomplish user-friendliness

In a previous blog post, my manager Bob wrote about his requirements for a Service Catalog. He mentioned user-friendliness as a major requirement. I don’t think anybody would argue. Now, what does it mean, a user-friendly catalog?

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4 "forgotten" critical factors to succeed with Service Catalogs

As a ServiceNow implementation partner, Symfoni is often requested to implement a Service Catalog.

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