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We keep you updated on ServiceNow and the latest trends, news, tips and best practices within Enterprise Service Management

In a world of SIAM - who is responsible for the SLA's and KPI's

If you’ve been running your IT organisation on the ITIL® for the past however long, and you’re now looking to focus on adopting SIAM as your core approach to managing IT services, you may well be considering what changes you’ll need to make to the ways you measure and govern your success.

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5 top tips for Service Desk Managers working with SIAM

Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.

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Service Desk meets SIAM: Integrating people, process and tools - with a multiplier

Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers. That’s why, I’m not going to try to explain what SIAM means and how it should be...

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SIAM and management for high performing CIO's

Complex and fast moving business targets require complex and reliable IT systems and services. However, in order for IT leaders to remain focused on high levels of availability and making effective and significant IT improvements reducing the amount of internally run activities through managed...

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